Tag Archive: fix malware

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Threat Details:

Categories:

• trojan

Description:

Links (be careful!):

Removal Instructions:

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• A file with an unknown location named "CrashReport.dll".
• A file with an unknown location named "local32spl.dll".
• The file at "<$LOCALSETTINGS>\Temp\qca_zt.exe".
• The file at "<$PROGRAMFILES>\<$ENV(TrotuxDir)>\CrashReport.dll".
• The file at "<$PROGRAMFILES>\<$ENV(TrotuxDir)>\Proxy32.dll".
• The file at "<$PROGRAMFILES>\<$ENV(TrotuxDir2)>\local32spl.dll".

Make sure you set your file manager to display hidden and system files. If Win32.Trotux uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$LOCALAPPDATA>\<$ENV(TrotuxLAppDir)>".
• The directory at "<$PROGRAMFILES>\<$ENV(TrotuxDir)>".
• The directory at "<$PROGRAMFILES>\<$ENV(TrotuxDir2)>".

Make sure you set your file manager to display hidden and system files. If Win32.Trotux uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "<$ENV(TrotuxXML)>" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Providers\".
• Delete the registry key "rpdbb`" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
• Delete the registry key "rpdbb`" at "HKEY_USERS\S-1-5-18\Software\".
• Delete the registry key "trotuxhp" at "HKEY_LOCAL_MACHINE\SOFTWARE\trotuxSoftware\".
• Delete the registry key "trotuxSoftware" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
• Delete the registry value "<$ENV(TrotuxDir)>" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\".
• Remove "<regexpr><$APPDATA>\\Profiles\\([A-Za-z] )\.default" from registry value "ffd" at "HKEY_LOCAL_MACHINE\SOFTWARE\{84416237-6490-494D-9AD6-4994DD978971}".
• Remove "<regexpr><$LOCALAPPDATA>\\([A-Za-z0-9 ] )" from registry value "chd" at "HKEY_LOCAL_MACHINE\SOFTWARE\{84416237-6490-494D-9AD6-4994DD978971}".
• Remove "<regexpr>http\://www\.trotux\.com/. " from registry value "help" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\".

If Win32.Trotux uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

There are more registry entries that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Browser:

The following browser plugins or items can either be removed directly in your browser, or through the help of e.g. Spybot-S&D or RunAlyzer.

• Please check your bookmarks for links to "<regexpr>http\://www\.trotux\.com/. ".

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.

There are more files or system entries belonging to this product that <$SPYBOTSD> can remove, but that cannot be easily described in text. Please use <$SPYBOTSD> to make sure <$PRODUCTNAME> gets completely removed.