Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
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Threat Details:
Categories:
- trojan
- bho
Description:
Removal Instructions:
Autorun:
Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.
- Entries named "netsolution" and pointing to "<$PROGRAMFILES>\netsolution\netsolutionup.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.
- Products that have a key or property named "netsolution uninstall".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
- The file at "<$PROGRAMFILES>\netsolution\netsolution.dll".
- The file at "<$PROGRAMFILES>\netsolution\netsolutionup.exe".
- The file at "<$PROGRAMFILES>\netsolution\uninstall.exe".
Make sure you set your file manager to display hidden and system files. If Win32.BHO.cxpt uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
- The directory at "<$PROGRAMFILES>\netsolution".
Make sure you set your file manager to display hidden and system files. If Win32.BHO.cxpt uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
- A key in HKEY_CLASSES_ROOT\ named "NetSolution.NetSolutionObj.1", plus associated values.
- A key in HKEY_CLASSES_ROOT\ named "NetSolution.NetSolutionObj", plus associated values.
- Delete the registry key "{5BCF99F6-DB8D-42ED-9D2B-C65E95B21625}" at "HKEY_CLASSES_ROOT\CLSID\".
- Delete the registry key "{5BCF99F6-DB8D-42ED-9D2B-C65E95B21625}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
- Delete the registry key "{B8D31E96-0612-4621-9FB4-3692A0418475}" at "HKEY_CLASSES_ROOT\TypeLib\".
- Delete the registry key "{C85AA9A8-2ADB-4914-8CC4-F8495C41540F}" at "HKEY_CLASSES_ROOT\Interface\".
- Delete the registry key "{C9A3004C-54D7-409C-A5FC-22619592BF6C}" at "HKEY_CLASSES_ROOT\AppID\".
- Delete the registry key "NetSolution.DLL" at "HKEY_CLASSES_ROOT\AppID\".
If Win32.BHO.cxpt uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
- Please read these instructions before requesting assistance,
- Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.