Malware Removal Guides » April 23, 2018: Manual Removal Guide for PU.SW.FixCleaner

Manual Removal Guide for PU.SW.FixCleaner

The following instructions have been created to help you to get rid of "PU.SW.FixCleaner" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:
  • pups

Description:
PU.SW.FixCleaner is an application for fixing registry issues in order to improve PC performance. If the user wants to fix these entries they have to activate the program.
Links (be careful!):
: ttps://www.fixcleaner.com/registration.php
Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.
  • Entries named "FixCleaner" and pointing to "<$PROGRAMFILES>\FixCleaner\FixCleaner.exe -boot".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.
  • The file at "<$APPDATA>\Thinstall\FixCleaner\Registry.rw.lck".
  • The file at "<$APPDATA>\Thinstall\FixCleaner\Registry.rw.tvr".
  • The file at "<$APPDATA>\Thinstall\FixCleaner\Registry.tvr.backup".
  • The file at "<$COMMONDESKTOP>\FixCleaner.lnk".
  • The file at "<$COMMONPROGRAMS>\FixCleaner\FixCleaner Help.lnk".
  • The file at "<$COMMONPROGRAMS>\FixCleaner\FixCleaner on the Web.lnk".
  • The file at "<$COMMONPROGRAMS>\FixCleaner\FixCleaner.lnk".
  • The file at "<$COMMONPROGRAMS>\FixCleaner\Uninstall FixCleaner.lnk".
  • The file at "<$PROGRAMFILES>\FixCleaner\definitions.db".
  • The file at "<$PROGRAMFILES>\FixCleaner\FixCleaner.exe".
  • The file at "<$PROGRAMFILES>\FixCleaner\FixCleaner.url".
  • The file at "<$PROGRAMFILES>\FixCleaner\privacy.db".
  • The file at "<$PROGRAMFILES>\FixCleaner\PW.zip".
  • The file at "<$PROGRAMFILES>\FixCleaner\startup.db".
  • The file at "<$WINDIR>\Tasks\FixCleaner Scan.job".
Make sure you set your file manager to display hidden and system files. If PU.SW.FixCleaner uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
  • The directory at "<$APPDATA>\FixCleaner\Logs".
  • The directory at "<$APPDATA>\Thinstall\FixCleaner\%AppData%\FixCleaner\Logs".
  • The directory at "<$APPDATA>\Thinstall\FixCleaner\%AppData%\FixCleaner\PCOBackups".
  • The directory at "<$APPDATA>\Thinstall\FixCleaner\%AppData%\FixCleaner\Results".
  • The directory at "<$APPDATA>\Thinstall\FixCleaner\%AppData%\FixCleaner".
  • The directory at "<$APPDATA>\Thinstall\FixCleaner".
  • The directory at "<$COMMONPROGRAMS>\FixCleaner".
  • The directory at "<$PROGRAMFILES>\FixCleaner\PW".
  • The directory at "<$PROGRAMFILES>\FixCleaner".
Make sure you set your file manager to display hidden and system files. If PU.SW.FixCleaner uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.
  • Delete the registry key "{605B8162-361D-4946-9C82-4DD696FF4F9E}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "{A71E1609-E5E2-4AFA-81E8-91ED280ED6B1}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "2618B506D1636494C928D46D69FFF4E9" at "HKEY_CLASSES_ROOT\Installer\Products\".
  • Delete the registry key "FixCleaner" at "HKEY_CURRENT_USER\Software\".
  • Delete the registry key "FixCleaner" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If PU.SW.FixCleaner uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

There are more registry entries that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
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