Malware Removal Guides » September 13, 2017: Manual Removal Guide for PU.DriverAgentPlus

Manual Removal Guide for PU.DriverAgentPlus

The following instructions have been created to help you to get rid of "PU.DriverAgentPlus" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

  • pups

Description:

PU.DriverAgentPlus is an application for automated driver updates. The free version only scans for outdated drivers. If the user wants to install the drivers, they have to buy an annual license for 28,29 EUR (status: August 2017).

Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

  • Entries named "DriverAgent Plus" and pointing to "?<$COMMONAPPDATA>\DriverAgentPlus\DriverAgentPlus.exe? -auto".
  • Entries named "UpdateReminder" and pointing to "<$COMMONAPPDATA>\DriverAgentPlus\UpdateReminder\UpdateReminder.exe".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

  • The file at "<$APPDATA>\Microsoft\Internet Explorer\Quick Launch\DriverAgent Plus.lnk".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\dahlp.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\dauninst.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\dpinst_x64.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\dpinst_x86.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\DriverAgentPlus.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\install_driver.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\unins000.exe".
  • The file at "<$COMMONAPPDATA>\DriverAgentPlus\UpdateReminder\UpdateReminder.exe".
  • The file at "<$COMMONDESKTOP>\DriverAgent Plus.lnk".
  • The file at "<$COMMONPROGRAMS>\eSupport.com\DriverAgent Plus\DriverAgent Plus Help.lnk".
  • The file at "<$COMMONPROGRAMS>\eSupport.com\DriverAgent Plus\DriverAgent Plus Homepage.lnk".
  • The file at "<$COMMONPROGRAMS>\eSupport.com\DriverAgent Plus\DriverAgent Plus.lnk".
  • The file at "<$COMMONPROGRAMS>\eSupport.com\DriverAgent Plus\Uninstall DriverAgent Plus.lnk".
  • The file at "<$SYSDIR>\drivers\DrvAgent32.sys".

Make sure you set your file manager to display hidden and system files. If PU.DriverAgentPlus uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

  • The directory at "<$APPDATA>\DriverAgentPlus".
  • The directory at "<$COMMONAPPDATA>\DriverAgentPlus\UpdateReminder".
  • The directory at "<$COMMONAPPDATA>\DriverAgentPlus".
  • The directory at "<$COMMONPROGRAMS>\eSupport.com\DriverAgent Plus".

Make sure you set your file manager to display hidden and system files. If PU.DriverAgentPlus uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

  • Delete the registry key "DriverAgent Plus" at "HKEY_CURRENT_USER\Software\eSupport.com\".
  • Delete the registry key "DriverAgent-Plus_is1" at "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "DriversUpdateReminder" at "HKEY_CURRENT_USER\Software\eSupport.com\".
  • Delete the registry key "DrvAgent32" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\".
  • Delete the registry key "DrvAgent32" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\".
  • Delete the registry key "DrvAgent32" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\".

If PU.DriverAgentPlus uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
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