If you are unable to find a solution for your problem, please let us know. Please let us know each detail that will help us to reproduce your issue. That is e.g. a screenshot of the window showing the problem and any other error messages you receive. Also let us know what you have done before the message appeared, e.g. what you have clicked.
All this send to Team Spybot by using the link below to the Request Support page:
https://www.safer-networking.org/support/#contactform
See the following link for more information on how to take a screenshot:
http://www.take-a-screenshot.org
It is recommended not to send photos made using a mobile phone. Only screenshots please.